Return

Defective Return Request

• All sales are final. Due to personal and hygienic nature, we are unable to accept returns for opened and or operated adult novelties or sexual devices.

  In the event that you receive a defective product, we will credit your account or you can place a new web order. We do not want the item returned unless further communicated from our returns department. It is at the discretion of Williams Trading Co. to request proof via digital photo of damaged or defective item.

  Once investigated and justified, we will correspond. If the item warrants being returned you must return it via UPS or USPS. Your return must be in a box with a printed copy of this form so that we may identify when it reaches our warehouse.

  This policy is for unused defective items only. We do not accept items ordered incorrectly or that have been utilized due to the nature of such products.

  A manufacturer’s warranty offers more extensive product warranties when you register with them and are included with many products. Products that are defective after the 30-day return period, and within the manufacturer’s warranty period, should be sent directly to the manufacturer with a copy of your receipt enclosed.

  See manufacturer’s warranty list for further instructions.

  WE WILL GIVE YOUR REQUEST IMMEDIATE ATTENTION AND EXPEDITE AS TIMELY AS POSSIBLE, IF YOU HAVE ANY QUESTIONS PLEASE ADDRESS THEM TO:

  R Depot LLC
  26 Pine Glen Drive
  Blauvelt, NY 10913
  1-800-423-8587
  support@romanticdepot.com
• Name* First Last
• Email Address Used to Make Purchase:*
• Phone#:*
• Web Order #*You will find this on the emailed receipt you’ve received at the time of purchase.
• Reason for Return:*DefectiveDamaged in ShipmentCrushed PackagingMissing PartsItem is BrokenTear in ItemItem Tampered With
• Defective Item Name and SKU#*

  Name	SKU #	How many are defective?

  You will find these on the emailed receipt you’ve received at the time of purchase.