Our Guarantee

*Price Match Guarantee

Our guarantee online is that 99% of our products are less expensive than you can find on some other online sites, this is our price match guarantee!

At the Romantic Depot online store, we are committed to offering you the best value on the products you love. If you find an identical item offered at a lower price from another authorized retailer, we’ll be happy to match that price. Simply contact us here: https://dev.romanticdepot.com/contact/

To qualify for our Price Match Guarantee: The product must be the exact same brand, model, and condition.

The lower price must be from an authorized retailer and must be currently available. Price match requests must be made prior to purchase.

Exclusions:
Our Price Match Guarantee does not apply to clearance items, bundle offers, auction sites, marketplace resellers, or limited-time flash sales. Certain premium brands and products, including Lelo®, We-Vibeâ„¢, Fleshlight®, Lewand®, Womanizer® & Lux Fetish® are not eligible for price matching as we are unable to price these premium brands at a lower price then these actual brands offer. 

We reserve the right to verify the competitor’s price and eligibility at our discretion.

*Our Guarantee & Best Sellers

Our NYC area-based Romantic Depot sex stores have tested thousand of adult toys over the last 25 years in the New York, tri-state area. To simplify the process for you, we have selected our very best-selling sex toys & listed them on our online store. All of these items have been highly rated by our sexperts & even our customers, as being the best! 99% of Our Products are made of Body Safe Premium Silicone! Order today with confidence that you will only get the best adult novelties from Romantic Depot, we guarantee it!

– The Management

*Our Guarantee & Return Policy on Online Orders

R DEPOT LLC aka Romantic Depot and https://dev.romanticdepot.com guarantee all of our products are 100% genuine and 99% of our prices are priced lower than other online stores.

100% security & privacy guaranteed. All orders shipped discreetly in a plain box or envelope without advertisements for your privacy.

Return Policy

Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns.

We do have some exceptions listed below:

Manufacturer Defectives (must be reported within 3 days)

  • Please fill out this form with the original order # and the issue so we may justify the defect.
  • Once we establish the defective product we will credit.

Returned/Refused

  • These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
  • We will inspect these returns and if they are viable for resale we will credit.
  • If products are not viable for resale due to damage from shipping, no credit will be issued as we have to discard the product.
  • Notifications of viable returns will be marked on the website only.

Wrong Item/Shortages (Must be reported within 48 hours from receiving your products)

  • If a wrong order or item is received please contact us at support@romanticdepot.com with the order # and explain the issue.
  • If there were shortages email support@romanticdepot.com with the order# and items that were short by product # or description.
  • Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
  • We will reship the correct items

Lost/Stolen

  • We are not responsible for orders once they have left our warehouse
  • If there is a tracking #, the order has been put on a skid and has left our building
  • If the order does not make it to its destination, customers are responsible for contacting the carrier and filing a claim.

*PLEASE NOTE AND READ CAREFULLY. RDEPOT LLC, https://dev.romanticdepot.com/ IS A SEPARATE ENTITY FROM ANY OF THE ROMANTIC DEPOT BRANDED BRICK AND MORTAR STORES WHICH ARE ALL INDEPENDENTLY OWNED AND OPERATED COMPANIES. THIS GUARANTEE IS ONLY FOR ONLINE ORDERS PLACED ON https://dev.romanticdepot.com (R DEPOT LLC). THIS GUARANTEE DOES NOT INCLUDE IN-STORE BRICK AND MORTAR IN-STORE PURCHASES.